Customer Experience Intelligence Specialist

São Paulo, State of São Paulo, Brazil · Operations


At SumUp, we are driven to empower small businesses, by reducing their hassle and helping them to succeed. Our goal is to build the first ever global card acceptance brand. To get there we are building an awesome team that is committed to one another and to our customer.

The Job

SumUp is looking for a Customer Experience Intelligence Specialist to turn vast amount of customer support data into meaningful insights to drive a better experience to our merchants. The candidate should be able to create hypothesis and with a structured and pragmatic approach, generate actionable outcome. In addition, he/she should ensure KPIs are monitored on a daily basis to make our operations run smoothly . We want someone very proactive, who loves data but also has a passion for using information to change a certain course of action. Moreover, the ability to influence, connect the business strategy to real actions, make effective decisions in a fast paced, startup environment are paramount to thrive in this role.




Why work for us?

We are a team of hardworking, talented people who do things differently. We’ve got a huge challenge ahead of us: to build our own payments solution, end-to-end, so that we can always offer the best value & service. To succeed, we need smart, creative people. We believe in open and transparent communication, not strict rules and hierarchies. We have all it takes to innovate and disrupt the payment industry! If you think you’ve got what it takes, join us!

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