Customer Experience Coordinator

São Paulo, State of São Paulo, Brazil · Operations

Description

At SumUp, we are driven to empower small businesses, by reducing their hassle and helping them to succeed. Our goal is to build the first ever global card acceptance brand. To get there we are building an awesome team that is committed to one another and to our customer.

The Job

SumUp is looking for a Customer Experience Coordinator to manage our third-party call centers in Brazil. The candidate should be capable of influencing and leading external providers as well as build and develop his/her own team. In addition, he/she should have a structured and pragmatic approach to manage his/her daily routine while being able to cope with a very dynamic inbound and outbound operation. Moreover, this candidate will ensure KPIs are monitored on a daily basis to make our operations run smoothly and if not, act proactively to address core issues . We want someone very proactive, who loves to have his/her hand dirty and roll up sleeves whenever needed. Needless to say, the candidate should also aim for incredible customer experience, so making sure satisfactions levels are always at peak is part of your job too.


Responsibilities

Requirements

Benefits

Why work for us?

We are a team of hardworking, talented people who do things differently. We’ve got a huge challenge ahead of us: to build our own payments solution, end-to-end, so that we can always offer the best value & service. To succeed, we need smart, creative people. We believe in open and transparent communication, not strict rules and hierarchies. We have all it takes to innovate and disrupt the payment industry! If you think you’ve got what it takes, join us!

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