Customer Service Deputy Team Lead UK

Berlin, Germany · Customer Support


Why SumUp?

We do things differently. More than 240 enthusiastic employees from more than 30 nations work in our Berlin office everyday to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. We are planning on doing something big and are looking for motivated and creative people to tackle things. If you think that’s you, we’d love to receive your application!

The Job

We’re looking for an experienced, hands-on Customer Service Deputy Team Lead to join our team in Berlin. You will join a team of highly motivated individuals who define and drive an excellent customer experience.

As a Deputy Team Lead, you deliver inspiring, supportive leadership for the team working directly with the Team Lead. The quality of your leadership is key to succeed in this role: You’ll help to motivate and inspire the team to do their best work while working with planning schedules and activities that balance their needs with that of the business.



Who are we?

We are the leading mobile point-of-sale (mPOS) company in Europe. We started out 5 years ago and built our payment service from scratch to shake up the industry and wake up the entrepreneur within anyone. We created a unique device that with the smartphone that’s in your pocket, allows small merchants to accept card payments anywhere. From our paperless onboarding to taking the first payment, we make it easy. Traditional offerings leave out small businesses, we don’t. We are open and honest about our pricing and have no hidden fees. Our company enjoys impressive global reach and has since expanded into 31 countries (including Germany, United Kingdom and Brazil) with worldwide more than 900 employees.

Interested? We’re looking forward to your application!

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